Ray Rogers Ray Rogers's Profile Page

Ray Rogers Ray Rogers

0 Course Enrolled • 0 Course Completed

Biography

Exam GCP-GCX Guide Materials | New GCP-GCX Test Practice

P.S. Free & New GCP-GCX dumps are available on Google Drive shared by Pass4sureCert: https://drive.google.com/open?id=1Cim7q4QTbPLwx6B2sEYuXBJ8pnJGx-M7

Our Genesys Genesys Cloud CX Certified Professional - Consolidated Exam web-based practice test software has all the specifications of the desktop Genesys Cloud CX Certified Professional - Consolidated Exam practice exam software. This web-based Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) practice test software doesn't need any installation or plugins. You can attempt the Genesys Genesys Cloud CX Certified Professional - Consolidated Exam web-based practice test using Chrome, Firefox, Opera, Internet Explorer, or Genesys Edge. Our browser-based Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) practice exam software is also compatible with Windows, Mac, Linux, Android, and iOS.

Genesys GCP-GCX exam is a comprehensive exam that covers a range of topics related to the Genesys Cloud CX platform. This includes topics such as configuring routing strategies, managing interactions, creating and managing users and groups, configuring reporting and analytics, and troubleshooting common issues. GCP-GCX Exam is designed to test an individual's ability to apply their knowledge of the platform to real-world scenarios and to ensure that they have the skills necessary to effectively manage and support the platform.

>> Exam GCP-GCX Guide Materials <<

New GCP-GCX Test Practice, Exam GCP-GCX Guide

In recent years, fierce competition agitates the forwarding IT industry in the world. And IT certification has become a necessity. If you want to get a good improvement in your career, The method that using the Pass4sureCert’s Genesys GCP-GCX Exam Training materials to obtain a certificate is very feasible. Our exam materials are including all the questions which the exam required. So the materials will be able to help you to pass the exam.

Genesys GCP-GCX certification exam is a comprehensive test of knowledge and expertise in Genesys Cloud CX. Genesys Cloud CX Certified Professional - Consolidated Exam certification is valuable for professionals who work with Genesys Cloud CX and want to demonstrate their skills, as well as for organizations that want to ensure that their employees have the necessary knowledge to manage and maintain Genesys Cloud CX solutions. GCP-GCX exam is designed for professionals with a minimum of six months of experience and consists of 65 multiple-choice questions that must be completed within 90 minutes.

The GCP-GCX exam covers a range of topics related to the Genesys Cloud CX platform, including its architecture, administration, design, and deployment. GCP-GCX Exam also covers topics related to the use of the platform for customer engagement, including chat, voice, email, and social media. GCP-GCX exam is designed to test the candidate's ability to apply their knowledge of the platform to real-world scenarios and to demonstrate their ability to solve problems and troubleshoot issues. The GCP-GCX certification is an important credential for professionals who work with the Genesys Cloud CX platform, as it demonstrates their proficiency and expertise in the platform, and can lead to increased career opportunities and higher salaries.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q52-Q57):

NEW QUESTION # 52
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

A. Emergency Groups
B. Automatic Call Distribution
C. Architect
D. Scheduling

Answer: B

Explanation:
Automatic Call Distribution (ACD) is the feature that routes interactions based on an algorithm that determines the best available agent for the interaction. ACD is a system that distributes incoming calls (or other types of interactions) to agents or queues based on various criteria, such as agent skills, availability, priority, etc. ACD uses an algorithm that evaluates these criteria and assigns each interaction to the most appropriate agent or queue. Reference: https://help.mypurecloud.com/glossary/automatic-call-distribution-acd/ https://help.mypurecloud.com/articles/about-acd/

NEW QUESTION # 53
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

A. Admin > Quality
B. Admin > Contact Center
C. Performance > Overview (Evaluations)
D. Performance > Workspace > Dashboards

Answer: C

NEW QUESTION # 54
Unused reports need to be disabled manually to prevent unnecessary load on the system.

A. False
B. True

Answer: B

NEW QUESTION # 55
Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?

A. Agents Schedule Detail
B. Agents Evaluation Detail
C. Agents Wrap-Up Interval Detail
D. Agents Interactions Detail

Answer: D

NEW QUESTION # 56
A dynamic report on Genesys Cloud CX is a customizable report that allows the user to select the data and metrics that they want to include in the report and how it is presented

A. False
B. True

Answer: B

Explanation:
Dynamic reports in Genesys Cloud CX are indeed customizable, allowing users to select the specific data and metrics they wish to include in the report and to determine how this information is presented. This feature provides flexibility and personalization in reporting, enabling users to focus on the information that is most relevant to their roles and objectives, thereby enhancing the analysis and decision-making process.

NEW QUESTION # 57
......

New GCP-GCX Test Practice: https://www.pass4surecert.com/Genesys/GCP-GCX-practice-exam-dumps.html

DOWNLOAD the newest Pass4sureCert GCP-GCX PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1Cim7q4QTbPLwx6B2sEYuXBJ8pnJGx-M7