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Having a Salesforce Certified Business Analyst certification can open up many career opportunities for professionals. Salesforce Certified Business Analyst Exam certification is highly valued by employers, as it demonstrates the candidate's expertise in Salesforce business analysis. It also shows that the candidate is committed to professional development and has a strong work ethic. With this certification, professionals can work as business analysts, project managers, process improvement specialists, and more.

Earning the Salesforce Certified Business Analyst certification can open up numerous career opportunities for individuals. It demonstrates to employers that an individual possesses the skills and knowledge necessary to design and implement effective solutions using Salesforce. Additionally, it can lead to higher salaries and increased job security.

Salesforce Certified Business Analyst exam covers a wide range of topics, including project management, requirements gathering, data modeling, system integration, and user adoption. Certified-Business-Analyst Exam is designed to test your ability to analyze business requirements and translate them into technical specifications. Candidates must demonstrate their expertise in Salesforce applications, including Sales Cloud, Service Cloud, Community Cloud, and Marketing Cloud.

Salesforce Certified Business Analyst Exam Sample Questions (Q117-Q122):

NEW QUESTION # 117
A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops
.. an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?

A. Value Stream Map
B. Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map
C. Detailed Process Map

Answer: B

Explanation:
Explanation
The documentation that is most beneficial for the business analyst to define the scope of the project is a SIPOC (Suppliers, Inputs, Process, Outputs, Customers) Map. A SIPOC Map is a high-level process map that shows the key elements of a process, such as the suppliers, inputs, outputs, and customers. A SIPOC Map can help define the scope and boundaries of a project by identifying what triggers the process, what are the inputs and outputs of the process, who are involved in or affected by the process, and what are the expectations or requirements of the process. A SIPOC Map can also help communicate and validate the scope with stakeholders and sponsors. A detailed process map is not documentation that is most beneficial for the business analyst to define the scope of the project. A detailed process map is a diagram that shows the steps, activities, and decisions involved in a process. A detailed process map can help document existing processes in a clear and concise way that can be easily understood by anyone involved in the project, but it does not help define the scope or boundaries of the project. A value stream map is not documentation that is most beneficial for the business analyst to define the scope of the project. A value stream map is a diagram that shows the flow of materials and information, the value-added and non-value-added activities, and the cycle times and wait times involved in a process. A value stream map can help identify waste, inefficiencies, and opportunities for improvement within a process, but it does not help define the scope or boundaries of the project. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analyst_skills-strategies/explore-techniques-i

NEW QUESTION # 118
A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?

A. Illustrate which fields are integrated with an external system.
B. Capture decision steps and different outcomes.
C. Set limits to the scope that will be documented.

Answer: B

Explanation:
Explanation
The step that the BA should include in the business flowchart is to capture decision steps and different outcomes. Decision steps are points in the process where a choice or condition needs to be evaluated, and different outcomes are possible depending on the result of the evaluation. Capturing decision steps and different outcomes helps to show the logic and flow of the process, and account for different scenarios or exceptions that may occur. The other options are either irrelevant or incomplete. Option B does not relate to the business flowchart, but rather to the data model or integration design. Option C does not specify what limits to set or how to document them.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/create-a

NEW QUESTION # 119
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?

A. Replace the specific feature with a goal.
B. Change the user story to the sales manager persona.
C. Add a quantifiable reason why the feature is needed.

Answer: C

NEW QUESTION # 120
The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version is mandatory when it comes to releasing.
What is the most efficient process for the BA to track the changes they are committing?

A. DevOps
B. Agile planning
C. Metadata backups

Answer: A

Explanation:
DevOps is a set of practices that combines software development and IT operations to deliver software faster and more reliably. DevOps helps business analysts and system admins track the changes they are committing to Salesforce by using tools such as version control, continuous integration, continuous delivery, and testing automation.
References:
* https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep
/implement-devops
* https://www.salesforce.com/products/platform/best-practices/devops/

NEW QUESTION # 121
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC.
Which technique is the BA using?

A. Stakeholder Analysis
B. Strategy Analysis
C. Enterprise Analysis

Answer: C

NEW QUESTION # 122
......

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